State Farm® Insurance Agent Shane Dekle
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lesley Sims
February 11, 2026
5
out of
5
rating by Lesley Sims
"The agent made the process quite easy. Thanks again"
We responded:
"Hi Leslie, in today's world of AI and computers trying to help solve our problems over the phone, we still believe in the human touch at our office. We customize our process for each customer and try to make it as easy and informative as possible. Thank you for your business! "
Nawa Raj Pokhrel
February 10, 2026
5
out of
5
rating by Nawa Raj Pokhrel
"On of the best Insurance Agents."
We responded:
"Thank you so much for the 5 Star review and kind words! We appreciate your business and are happy you are pleased with our service! "
Justin Gill
February 5, 2026
5
out of
5
rating by Justin Gill
"Great experience with this agent. He was very helpful, explained everything clearly, and made the whole process easy to understand. I really appreciated how he broke things down and answered all my questions."
We responded:
"Hey Justin, thank you for sharing your experience. Our team takes pride in being knowledgeable and making the transition easy and straightforward. We appreciate your trust in us and are always here to help. If you have any questions or need further assistance, feel free to reach out! Thank you for your business! - Shane Dekle - Agent"
Gary Slayton
January 31, 2026
5
out of
5
rating by Gary Slayton
"What a wonderful experience! Tharsis Dinzey with Shane Dekle agency went far above his duties to make certain that we understood our coverage completely. He was also instrumental in helping us download the AP on our phones. With professionals like Tharsis State Farm is well represented."
We responded:
"Gary, thank you so much for your kind words! We're thrilled to hear that Tharsis provided you with exceptional service and went above and beyond in explaining coverages. We truly appreciate your business! "
Jieun Lee
January 29, 2026
5
out of
5
rating by Jieun Lee
"Tharsis is a knowledgeable and attentive agent. He explains everything clearly and doesn't push you to opt in for anything you wouldn't need. The only downside with State Farm is that you can't really get a quote online, but in a way, it actually helps you understand your policy better because you have to speak to an agent. I also appreciate that Tharsis does and will return your call. I was initially assigned with another State Farm office but they never reached out for the entire week. I eventually had to find another office, and doing business here was efficient and helpful."
We responded:
"HI Jieun, thank you for sharing your experience! We're glad to hear that Tharsis provided clear explanations and attentive service without any pressure. That's our intent. Your feedback means a lot to us, and we’re committed to continuing to provide efficient and helpful service. Thanks again for choosing our office and for your business! "
Denise Spruill
January 22, 2026
5
out of
5
rating by Denise Spruill
"Tucker was so great to work with. My experience was so easy and the best pricing around. I recommend anyone using State Farm"
We responded:
"Hi Denise, thank you so much for your kind words! We're thrilled to hear that Tucker provided you with a great experience and competitive pricing. Your recommendation means a lot to us. Thank you for your business! "
saphir grici
January 8, 2026
5
out of
5
rating by saphir grici
"I always had a great and personal experience with the Shane Dekle location. It feels good to have a real human being taking care and caring for you. They remember there that business is not business, it's human beings first and it is rare. I highly recommend!"
We responded:
"Hi Saphir, Thank you so much for your kind words and thoughtful review! The team at the Shane Dekle State Farm Agency truly believes in putting people first, and it’s rewarding to know you value our efforts. We appreciate your business! "
Susmita Sigdel
December 29, 2025
5
out of
5
rating by Susmita Sigdel
"It was very easy to communicate with him. He made us clear about the policy."
We responded:
"Hi Susmita! We're please you had a good experience with us. We really appreciate your business! "
James Dowd
October 17, 2025
5
out of
5
rating by James Dowd
"Shane was very helpful and got me the best quote I've had in a long time. Saved me over 150.00. I really appreciate your assistance."
We responded:
"Hi James! Thank you so much for your kind words! We're thrilled to hear that we were able to help get you better coverage and save you over $150. We truly appreciate your business and look forward to assisting you again in the future! "
P. C. F.
October 9, 2025
5
out of
5
rating by P. C. F.
"Very informative and easy so far, during my first month with them for the quote."
We responded:
"Thank you for your business and the 5 Star review! We try really hard to educate our customers on risks and coverages so that they are able to make informed decisions. We're thrilled to know you've had a good experience with us. "
Alison Whitley
August 26, 2025
5
out of
5
rating by Alison Whitley
"Tharsis is the go to guy ! I told him what we needed and he made it happen and more. After it was all said and done I left a very happy customer."
We responded:
"Alison, thank you so much for your kind words! We're thrilled to hear that Tharsis was able to exceed your expectations and deliver exactly what you needed. Your satisfaction means a lot to us, and we look forward to serving you again in the future. We appreciate your business!"
Jane Doe
August 11, 2025
1
out of
5
rating by Jane Doe
"I am amazed that they remain in business to be honest, although I suppose they have excellent professional liability and errors & omissions insurance. During my time in Athens, I had two claims: one on my house and one on my car. Any time I called this office for questions, I was flabbergasted. At best, my questions were answered with, "I don't know" when they should have been answered with "I don't know but let me find out for you." At worst, my questions were answered agreeing with whatever I stated, even when incorrect. Even if you suggest conflicting questions such as, "If a car side-swiped me out of the parking lot, that car would be liable right?" Them: "Mmmhmm, definitely!" followed by "I was probably parked over the yellow parking lines, making me liable, right?" Them: "That makes sense!" This State Farm agency is the only one I have experience with from my time living in Georgia. They are not the only insurance agency I have experience with otherwise. My grandparents actually owned an insurance brokerage that had been in the family for over 100 years old when they finally decided to close it. I always witnessed our agents and staff either answering questions (with an understanding of policy terms, liability, etc.) or taking down contact information to return the call once they found out the answer. Bottom line: don't bother asking questions of this agency. They will either lie or, if you're lucky, state that they don't know the answer (and can't be bothered to do any homework)."
We responded:
"Dear Jane Doe, Thank you for taking the time to share your feedback. We are genuinely surprised and concerned by your experience, as it is not at all reflective of the service standards our team upholds. We take great pride in our commitment to honesty, accuracy, and going the extra mile to support our customers—especially when it comes to navigating the often complex claims process. While we acknowledge that we may not always have immediate answers to every question, it is always our practice to either find the correct information or connect clients with the appropriate claims specialists with State Farm Corporate. I personally know our team members well, including the colleague dedicated to conversations on claims, and I find it hard to believe that anyone here would knowingly provide misleading information or dismiss a customer’s concerns. That said, your feedback is important to us, and I would appreciate the chance to learn more about your interactions so we can address any gaps and ensure this does not happen. I hope you're open to discussing this further, please feel free to reach out to me directly at 706-543-8400. Thank you again for your comments and for giving us the opportunity to improve. Sincerely, Shane Dekle State Farm Agent "
Destinie Star
July 8, 2025
5
out of
5
rating by Destinie Star
"I am so happy with their service! The person that walked me through everything thoroughly, his name is John Kinnison! Thank you so much! Y’all are a great company!!!"
We responded:
"Hi Destinie, thank you so much for your kind words! We're thrilled to hear that John provided you with thorough and helpful service. We truly appreciate your support and are thankful to have you as a valued customer. "
ania granadino
July 2, 2025
5
out of
5
rating by ania granadino
"Excellent agent!"
We responded:
"Hi Ania! Thank you for your business and thank you for the positive review! "
Tammy Foster
June 26, 2025
5
out of
5
rating by Tammy Foster
"State Farm has helped me save money"
We responded:
"Hi Tammy, we're so happy we were able to save you money! We really appreciate your business! "
tray 2x
June 23, 2025
5
out of
5
rating by tray 2x
"Great"
We responded:
"Tray, thank you for your positive feedback and the 5 star review! We’re glad to hear that you had a great experience. We appreciate your business!"
Angie Hanna
June 17, 2025
5
out of
5
rating by Angie Hanna
"If you need an amazing experience with all of your home and auto needs, please visit Shane Dekle and his staff! They will give you the best price and they provide exceptional follow up. Ask for Misty!"
We responded:
"Hi Angie! Thank you so much for the awesome review! We're thrilled to hear that you had an amazing experience with Misty helping you with your auto and home needs. Thank you so much for your business! "
Tanner Mckinney
June 17, 2025
5
out of
5
rating by Tanner Mckinney
"Tharsis was incredibly professional and helpful. Made things easy. Really appreciate all his hard work."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tharsis was able to provide you with such a positive experience. We appreciate your feedback and look forward to serving you again in the future. Thank you for your business! "
Yuhang Cao
June 11, 2025
5
out of
5
rating by Yuhang Cao
"super friendly and helpful"
We responded:
"Thank you for your business Yuhang and thank you for taking the time to share your experience with us! We're pleased to hear that you had a positive visit with Tharsis. "
Adrianna Edisto
June 9, 2025
5
out of
5
rating by Adrianna Edisto
"John made switching insurance companies seamless. A week after my policy activated, he called to check on me and I really appreciated the phone call."
We responded:
"Hi Adrianna! It's great to hear that John made your experience with switching insurance companies seamless. We believe that staying in touch with our clients is essential, and we’re glad to know that you appreciated the follow-up call. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help. Thank you for your business! "
Gabriel Lyon
June 3, 2025
5
out of
5
rating by Gabriel Lyon
"Thank you Tharsis for your excellent services"
We responded:
"Thank you so much for your kind words, Gabriel! We're thrilled to hear that you had a great experience with Tharsis. Our team is dedicated to providing excellent service, and your feedback motivates us to keep striving for the best. We appreciate your business!"
Boyd Danielle
May 19, 2025
5
out of
5
rating by Boyd Danielle
"Amazing experience! So cooperative and helpful during the process of switching over my home and car insurance. Fair and honest! Would definitely recommend."
We responded:
"Danielle, thank you for sharing your amazing experience with us and thank you for your business! If you ever have any questions or need assistance, please reach out. We're here to help!"
Samuel Santiago
May 12, 2025
5
out of
5
rating by Samuel Santiago
"Thanks you for your service"
We responded:
"We are thrilled you are happy with our service and we really appreciate your business, Samuel! "
Erick Duarte
May 8, 2025
5
out of
5
rating by Erick Duarte
"Gracias Tharsis"
We responded:
"Thank you for your business and the 5-star review Erick!"
Samaria
May 7, 2025
5
out of
5
rating by Samaria
"I really want to take the time and thank John for working with me within my limits and just the constantly checking in and making sure everything is good."
We responded:
"Congratulations on getting your first car Samaria! So glad John was able help you and made it easy. We truly appreciate your business! "