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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sheila Green

November 17, 2023

5  out of  5 rating by Sheila Green
"I had the pleasure of being assisted by Ryley Tedford. He was friendly, pleasant, knowledgeable, and efficient. He was able to answer all of my questions and start my new policy in a very timely manner. I am very pleased with the rates State Farm quoted and provided for my auto insurance."
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Cheeka Bell

November 15, 2023

5  out of  5 rating by Cheeka Bell
"I have a dealt with Shane Dekel State farm insurance for several years and have always been very pleased anytime I've needed them they are always there. I would definitely recommend them for their friendliness and quality of work."
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Jake Thomas

August 3, 2023

5  out of  5 rating by Jake Thomas
"I just got done working with Shane and his team. The process was wonderful! Prompt, professional, and personal! Give Shane and the team a call!"
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Heather Tenney Roper

March 8, 2023

5  out of  5 rating by Heather Tenney Roper
"I’ve used Shane’s office for over 8 years now and highly recommend! The staff is top notch (especially Misty!) and they are always there to answer all of my questions. Misty is a delight to work with and extremely helpful and caring. I always know Shane and Misty will answer my calls when I need them. Highly recommend!"
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Maria Rogel

December 9, 2022

5  out of  5 rating by Maria Rogel
"Exelente servicio 👍"
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Wanda Cooper

December 5, 2022

5  out of  5 rating by Wanda Cooper
"I gave five stars based on the services I received before Mike went on to glory, I received nothing short of excellent service since being a State Farms customer, so when State Farms tried to relocate me to another agent (office) after Mike's passing I, wanted to stay with the Dekle family because, if Shane is as caring and professional as his father was then in my eyes, State Farms will still be like a good neighbor, I truly am looking forward to meeting Shane one day Sincerely a customer of over 30yrs Mrs Wanda Cooper"
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Jessica Finley

October 11, 2022

5  out of  5 rating by Jessica Finley
"The staff is easy to work with, helpful with any questions or concerns I have had, and friendly!"
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Mike Wells

September 30, 2022

5  out of  5 rating by Mike Wells
"Great service. Always friendly. Always willing to answer any questions and will educate you on your insurance needs."
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Elizabeth Tucker

September 29, 2022

5  out of  5 rating by Elizabeth Tucker
"Leah Knox and Ashten Mcdaniel did a wonderful job getting me a better auto insurance rate. The change over to State Farm was quick and easy. Thanks for helping me out!"
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Jessica Reynolds

September 11, 2022

5  out of  5 rating by Jessica Reynolds
"Always very helpful and accommodating"
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Alex Lord

August 31, 2022

5  out of  5 rating by Alex Lord
"From time to time I bring some pretty ridiculous scenarios to the table for insurance needs from Dekle State Farm and team. They treat every situation with utmost respect and spend as much time on each one as if I were some big wig client. Misty is very knowledgeable about the business and goes the extra mile every time. Would recommend this team to anyone with insurance needs."
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April 29, 2022

5  out of  5 rating by deepsleepdiver
"Even though i moved away from town i find it difficult to want to go into any other insurance provider. The team over at Shane Deckle - State Farm Insurance do everything they can to make you feel apart of the family."
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mary padgett

February 2, 2022

5  out of  5 rating by mary padgett
"Great customer service"
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susan zalac

January 30, 2022

5  out of  5 rating by susan zalac
"Shane and his team are wonderful. Unfortunately, I've had both a roof and an automobile claim, and in both situations, I received A+ service. Misty is especially great!! I highly recommend them!"
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Clarence Dake

January 4, 2022

1  out of  5 rating by Clarence Dake
"I Googled the wrong Insurance Company my bad"
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Autumn Hunter

December 17, 2021

5  out of  5 rating by Autumn Hunter
"Every time I call to make a payment everyone makes it quick and easy. Thank you for insuring my baby’s ❤️❤️❤️"
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Mandi Best

December 2, 2021

5  out of  5 rating by Mandi Best
"Always helpful! Always there when I need them! Great group to work with! Couldn’t be more pleased with my service!"
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Aminta Martinez

November 25, 2021

5  out of  5 rating by Aminta Martinez
"Cuentas con una atención personalizada de mi agente personal tharcis... además de la asesoría y mejores costos en todo lo relacionado a tus seguros."
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AJ Stalford

October 13, 2021

1  out of  5 rating by AJ Stalford
"Terrible customer service, and endless harassing after switching insurance companies due to senseless rate increases. Would recommend any insurance provider or at least any agent besides this."
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Loys Camp

August 10, 2021

5  out of  5 rating by Loys Camp
"They were professional they gave me a good deal and I was in and out in 15 minutes for the policy and they're good"
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April Lonsinger

August 5, 2021

5  out of  5 rating by April Lonsinger
"Shane's office staff is the best to deal with either by phone, email or whatever! Always friendly and great to work with and have been for many years! Misty and Beth are AMAZING!!!"
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Brooke Williams

August 5, 2021

5  out of  5 rating by Brooke Williams
"We recently switched to Shane Dekle State Farm and we have been so pleased. Excellent customer service! They make you feel like family. Misty, the office manager took the time to explain my policies and helped me to understand what coverage I have and areas we needed better coverage. I would recommend them to anyone!"
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Saphir Grici

July 21, 2021

5  out of  5 rating by Saphir Grici
"It is all about trust. It is very rare that you can genuinely feel that toward an insurance business but it's exactly what I feel with State Farm and my agent Misty. Trust matters more than everything else."
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Charles Townsend

December 1, 2020

5  out of  5 rating by Charles Townsend
"Started with Shane's Dad in the insurance business at 16 years old. Swapped around some but came back and now home all vehicles insured by Shane. Best service anywhere."
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Helen Connerat

March 11, 2020

5  out of  5 rating by Helen Connerat
"I'm glad they are on a bus line and conveniently near grocery stores and banks! Three trips in one! They've chosen a great location for the office!"