State Farm® Insurance Agent Shane Dekle

"Dear Jane Doe, Thank you for taking the time to share your feedback. We are genuinely surprised and concerned by your experience, as it is not at all reflective of the service standards our team upholds. We take great pride in our commitment to honesty, accuracy, and going the extra mile to support our customers—especially when it comes to navigating the often complex claims process. While we acknowledge that we may not always have immediate answers to every question, it is always our practice to either find the correct information or connect clients with the appropriate claims specialists with State Farm Corporate. I personally know our team members well, including the colleague dedicated to conversations on claims, and I find it hard to believe that anyone here would knowingly provide misleading information or dismiss a customer’s concerns. That said, your feedback is important to us, and I would appreciate the chance to learn more about your interactions so we can address any gaps and ensure this does not happen. I hope you're open to discussing this further, please feel free to reach out to me directly at 706-543-8400. Thank you again for your comments and for giving us the opportunity to improve. Sincerely, Shane Dekle State Farm Agent "

"Hi Destinie, thank you so much for your kind words! We're thrilled to hear that John provided you with thorough and helpful service. We truly appreciate your support and are thankful to have you as a valued customer. "

"Hi Ania! Thank you for your business and thank you for the positive review! "

"Hi Tammy, we're so happy we were able to save you money! We really appreciate your business! "

"Tray, thank you for your positive feedback and the 5 star review! We’re glad to hear that you had a great experience. We appreciate your business!"

"Hi Angie! Thank you so much for the awesome review! We're thrilled to hear that you had an amazing experience with Misty helping you with your auto and home needs. Thank you so much for your business! "

"Thank you so much for your kind words! We're thrilled to hear that Tharsis was able to provide you with such a positive experience. We appreciate your feedback and look forward to serving you again in the future. Thank you for your business! "

"Thank you for your business Yuhang and thank you for taking the time to share your experience with us! We're pleased to hear that you had a positive visit with Tharsis. "

"Hi Adrianna! It's great to hear that John made your experience with switching insurance companies seamless. We believe that staying in touch with our clients is essential, and we’re glad to know that you appreciated the follow-up call. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help. Thank you for your business! "

"Thank you so much for your kind words, Gabriel! We're thrilled to hear that you had a great experience with Tharsis. Our team is dedicated to providing excellent service, and your feedback motivates us to keep striving for the best. We appreciate your business!"

"Danielle, thank you for sharing your amazing experience with us and thank you for your business! If you ever have any questions or need assistance, please reach out. We're here to help!"

"We are thrilled you are happy with our service and we really appreciate your business, Samuel! "

"Thank you for your business and the 5-star review Erick!"

"Congratulations on getting your first car Samaria! So glad John was able help you and made it easy. We truly appreciate your business! "

"Hi Laura, we're sorry you had a bad experience with our office. We pride ourselves on responding to customers in a timely manner. Not responding to your email is not acceptable and we appreciate you bringing it to our attention. Our job is to help protect customer's income, assets and their families through insurance and financial products. We do ask personal questions in order to determine appropriate coverages for each customer. Many places will simply give you a quote without fully understanding what you have to lose or to protect and that can be catastrophic for people if they are involved in bad accidents without the right coverage in place. We understand this how this could be alarming and apologize if we didn't explain why personal questions are needed and how we use the information in order to make the best coverage recommendations. Again, we sincerely apologize for your experience. "

"We think Ashten is the bomb as well and are so fortunate to have her on our team, but it's great to hear it from our customers as well! Thank you for your business April! "

"Our primary focus to help customers find the right protection at the best price. Tharsis does a great job of this, and we are thrilled he was able to help you Salah. Thank you for your business! "

"We try our best to be caring and friendly and it's nice when that is recognized. Thank you for your business, Tori! "

"We try to make the process as simple as possible while providing the best protection at a competitive price. Thanks, Joshua, for your business! "

"Hi Rita, we try very hard to provide our customers with the information they need to make the best decisions for their protection. We sincerely appreciate your business and the review!"

"Hey Ryley, thank you so much for your business! We very pleased you had a great experience with Ashten and our office! "

"Thank you for the 5 Star review Hernan and thank you for your business!"

"Hi Taniqua! Great to hear you are pleased with the service Tharsis provided. Our goal is to help our customers understand risks they face and the coverages that can help them in the event of an accident. We appreciate your business! Shane Dekle Agency"

"John works very hard to understand each person's unique situation and provide them with the most affordable solution for their needs. We appreciate your confidence in us. Thank you for your business! Shane Dekle Agency"

"Hi Ashtyn! We think our Ashten is an exceptional individual as well, but it's great to hear it from others as well! Thank you for sharing and thank you for your business! Shane Dekle Agency"