
State Farm® Insurance Agent Shane Dekle
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Yuhang Cao
June 11, 2025
"super friendly and helpful"
Adrianna Edisto
June 9, 2025
"John made switching insurance companies seamless. A week after my policy activated, he called to check on me and I really appreciated the phone call."
"Hi Adrianna! It's great to hear that John made your experience with switching insurance companies seamless. We believe that staying in touch with our clients is essential, and we’re glad to know that you appreciated the follow-up call. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help. Thank you for your business! "
Gabriel Lyon
June 3, 2025
"Thank you Tharsis for your excellent services"
"Thank you so much for your kind words, Gabriel! We're thrilled to hear that you had a great experience with Tharsis. Our team is dedicated to providing excellent service, and your feedback motivates us to keep striving for the best. We appreciate your business!"
Boyd Danielle
May 19, 2025
"Amazing experience! So cooperative and helpful during the process of switching over my home and car insurance. Fair and honest! Would definitely recommend."
"Danielle, thank you for sharing your amazing experience with us and thank you for your business! If you ever have any questions or need assistance, please reach out. We're here to help!"
Samuel Santiago
May 12, 2025
"Thanks you for your service"
"We are thrilled you are happy with our service and we really appreciate your business, Samuel! "
Erick Duarte
May 8, 2025
"Gracias Tharsis"
"Thank you for your business and the 5-star review Erick!"
Samaria
May 7, 2025
"I really want to take the time and thank John for working with me within my limits and just the constantly checking in and making sure everything is good."
"Congratulations on getting your first car Samaria! So glad John was able help you and made it easy. We truly appreciate your business! "
Laura Lewis
May 5, 2025
"Got cold called by their rep John Kinnison. He was pleasant and provided a quote for coverages, but spent way too much time on the phone and asked too many personal questions, I thought I was getting scammed. Then, when I confirmed it was not in fact a scam, I asked for an email follow up. I replied to the email with some questions and never got a reply. EDIT: Got a reply after posting this review, so bumping rating up to 3 stars."
"Hi Laura, we're sorry you had a bad experience with our office. We pride ourselves on responding to customers in a timely manner. Not responding to your email is not acceptable and we appreciate you bringing it to our attention. Our job is to help protect customer's income, assets and their families through insurance and financial products. We do ask personal questions in order to determine appropriate coverages for each customer. Many places will simply give you a quote without fully understanding what you have to lose or to protect and that can be catastrophic for people if they are involved in bad accidents without the right coverage in place. We understand this how this could be alarming and apologize if we didn't explain why personal questions are needed and how we use the information in order to make the best coverage recommendations. Again, we sincerely apologize for your experience. "
April Lonsinger
April 24, 2025
"Ashten is the bomb! Always willing to help, answer questions quickly and always in great communication. Can’t say enough about her 100 stars for this girl!"
"We think Ashten is the bomb as well and are so fortunate to have her on our team, but it's great to hear it from our customers as well! Thank you for your business April! "
Salah yasigi choucair
April 22, 2025
"I want to thank Tharsis for all the tips and teaching while helping me to get the right coverages. He cares about the customers and does everything to help you, not only helping you to save money but keeping you truly safe. I'm happy to have such a great advisor."
"Our primary focus to help customers find the right protection at the best price. Tharsis does a great job of this, and we are thrilled he was able to help you Salah. Thank you for your business! "
tori hardy
April 18, 2025
"Such friendly staff. Misty is always a joy to work with!"
"We try our best to be caring and friendly and it's nice when that is recognized. Thank you for your business, Tori! "
Joshua Butler
April 17, 2025
"Nice and easy with an affordable quote. Thanks guys."
"We try to make the process as simple as possible while providing the best protection at a competitive price. Thanks, Joshua, for your business! "
Rita Kingsolver
April 16, 2025
"Very helpful and informative."
"Hi Rita, we try very hard to provide our customers with the information they need to make the best decisions for their protection. We sincerely appreciate your business and the review!"
Ryley Tedford
April 9, 2025
"Ashten was extremely helpful with getting the insurance changed from one vehicle to another for me. She also made sure I am taking advantage of all available discounts and provided me with the proper documentation. Everyone there is so wonderful, I would definitely recommend Shane Dekle State Farm for all of your insurance needs!"
"Hey Ryley, thank you so much for your business! We very pleased you had a great experience with Ashten and our office! "
hernan garcia
April 8, 2025
"Good service"
"Thank you for the 5 Star review Hernan and thank you for your business!"
Taniqua Stewart
March 29, 2025
"He's very patient and want to make sure u understands. And he's very professional. Great customer service!!"
"Hi Taniqua! Great to hear you are pleased with the service Tharsis provided. Our goal is to help our customers understand risks they face and the coverages that can help them in the event of an accident. We appreciate your business! Shane Dekle Agency"
M B
March 29, 2025
"Overall great experience finding coverage for the family home. John Kinnison made it all work out very well. He listened to our plight and recommended the coverage we needed. Feeling confident State Farm will deliver when and if the need arises."
"John works very hard to understand each person's unique situation and provide them with the most affordable solution for their needs. We appreciate your confidence in us. Thank you for your business! Shane Dekle Agency"
Ashtyn Allen
March 29, 2025
"Ashten is an exceptional individual! She is very professional, dedicated, and always displays a positive attitude! Highly recommend her for any of your needs!"
"Hi Ashtyn! We think our Ashten is an exceptional individual as well, but it's great to hear it from others as well! Thank you for sharing and thank you for your business! Shane Dekle Agency"
Lacey Crampton
March 28, 2025
"Ashten McDaniel is a great asset to your company. Her customer service is excellent."
"Hey Lacey, we are blessed to have Ashten on our team taking care of customers! We appreciate you sharing your thoughts with us and we appreciate your business!"
Cassandra Lyon
March 28, 2025
"I always love coming to this location. The front office receptionist always greets me with a smile and is super helpful! This office is awesome!"
"He Cassandra! Ashten is our front office Customer Service Specialist. She always has a smile on her face and we're lucky to have her on our team. We appreciate your business! "
Starla Wilcher
March 28, 2025
"Shane Dekle’s State Farm office is great! Misty was very helpful and kind. She answered all my questions and made everything easy. I highly recommend them!"
"Thank you for the review and for your business Starla! Misty always tries her best to make sure you have the information you need to make the best decision for you. Thanks again! "
Martha Vaughn
March 25, 2025
"John was very kind and helpful."
"So glad to hear you were pleased with John's help! We really appreciate your business and your feedback! "
Will Hallman
March 20, 2025
"Everyone at this office is incredible and they take the time to help all of their customers either in person, phone or email!!! 10 outta 10. Thank you Ashten (I hope I spelled that right) if not please forgive me"
"Thank you for the 5 star review Will!"
Dundo The KidD
March 20, 2025
"John is so amazing at what he do. He helped me and my wife not only get a great quote on our auto insurance, but he also helped us with our life insurance. Thank You John for showing us that this is more than just a job to you. It’s a passion to help others."
"Hey Justin, John tries very hard to educate and help customers. That's why we are here. We are grateful for the opportunity to help and grateful for your business! "
Denijua Mosley
February 24, 2025
"I highly recommend this insurance company because they are very great when it comes to getting you the best price, are very nice and dependable when it comes to keeping in touch with their customers if anything isn’t to their liking. Not only did they help me get insurance they help me get a LOWER insurance price with great coverage based off of what kind of car I have. I can definitely say this insurance is the best I have ever had so far!!!!!"
"Hey Denijua! We love it when we hear our customers have had a great experience with us. So glad we were able to save you money and get you great coverage. Thank you so much for your business! "